Delete your account
Sign in below with the email and password of the account you want deleted. We confirm it's really you in two steps — your password, then a confirmation link sent to your email address — and then a person on our team verifies and erases the account.
Sign in to your account
Use the same email and password you use in the app.
Don't have an account?
If you never signed up with an email and password, you're using the app as a guest. A guest account exists only on your device — there are no credentials we could check here, so it can only be deleted from the app itself:
- Open the app → Me → Delete account.
- Or attach an email and password first (Me → Save your progress), then come back to this page.
Deleting the app without doing either leaves the account behind; it is not automatically removed.
What happens next
- We verify the request against the account.
- The account is deactivated and enters the 30-day recovery period described in our Privacy Policy — sign in during that window to cancel the deletion.
- After the recovery period, the account and its data are permanently erased from our systems.
- Residual copies in encrypted backups are purged on the backup rotation schedule (max. 30 additional days).
What is deleted
- Your account and sign-in credentials.
- Every conversation, message and photo you received.
- Everything the characters remembered about you, plus your progress, levels and badges.
- Your profile details, device push tokens and app settings.
What we keep, and why
- Purchase and tax records — subscriptions are billed by Apple and Google; the transaction records we're legally required to keep contain no conversation content.
- Safety records — content reports and moderation decisions, kept for as long as needed to prevent abuse.
- Server logs — retained briefly for diagnostics, then rotated out.
Deleting your account does not cancel your subscription. Cancel it in App Store → Subscriptions or Google Play → Subscriptions, or it keeps renewing.
Need help?
If you can't sign in or no longer have access to your email address, write to cristian@tomeapps.com and we'll help you from there.