Support & Help
Need a hand, found a bug, or have a question about your account or subscription? Get in touch and we'll get back to you.
Email us at
cristian@tomeapps.comWe usually reply within 2–3 business days. You can also reach us in the app: Me → Contact & support.
Frequently asked
Manage or cancel my subscription
Subscriptions are billed through the App Store. Manage or cancel anytime in Settings → your Apple ID → Subscriptions, or in the app via Premium → Manage subscription. Cancelling stops future renewals; you keep access until the current period ends.
Restore a purchase
Open Premium → Restore purchase in the app to restore an active subscription on a new device or after reinstalling.
Delete my account and data
In the app go to Me → Delete account, or request it from the web on our account deletion page (sign in with the email and password of the account). Deletion becomes permanent after a 30-day recovery period, after which your account and data are erased. See our Privacy Policy for details.
Report content or block a character
Press and hold any character message to Report it. To block a character, open the chat menu (⋮) and choose Block. Reports are reviewed by our team.
Is this real?
No. Every character is an AI program, and everything it says or shares is fiction, created for entertainment. You're never chatting with a real person. The app is for users aged 18 and over.